Terms and Conditions

I. General Provisions

  1. The online store nunu.lt belongs to UAB “Simonos kūryba”: company code 304165461, address Ateities g. 5-11, Vilnius, phone: +370 654 25454. The rules of the online store (hereinafter – the Store) apply to the Customer when placing an order in the Nunu online store.

  2. nunu.lt has the right to modify the Store Rules. The Rules apply to all Customers placing orders in this Store.

  3. The Customer must read the Store Rules before placing an order. In all cases, it is considered that the Customer has read and agreed to the Rules when they finally place an order.

  4. The Store is not responsible for any losses (material or moral) in cases where problems occurred because the Customer did not take into account the information in the Rules publicly available on this page.

II. Privacy Policy

  1. To order products from the Store, the Customer must register by entering all information required in the registration form. All mandatory fields marked are necessary for proper order fulfillment. The Store confirms that registration does not automatically mean that the Customer will receive informational messages, except those necessary for ordering and delivery. If the Customer wishes to receive informational messages from the Store, they can choose to receive them.

  2. When ordering products, the Customer must provide personal data necessary for delivery: first name, last name, delivery address, phone number, and other information necessary for delivery. The Store confirms that such data will be used only for ordering and delivery purposes. The Store undertakes not to disclose such information to third parties, except to partners providing delivery or other services related to order processing. Any other disclosure of personal data to third parties is only possible with the Customer’s agreement. In all other cases, personal data may only be disclosed to third parties in cases provided by the laws of the Republic of Lithuania.

  3. By registering and ordering, the Customer agrees to keep their login details secure and not disclose them. The Customer also confirms that they are of legal age and have the right to order products. If the Customer discloses their login details, the Store is released from any related responsibility.

  4. By reading the Rules, the Customer confirms they are informed that cookies will be placed on their computer while browsing the Store.

  5. The Store confirms that it seeks to use the most advanced technologies to protect Customers’ personal data.

III. Order Placement Procedure and Conditions

  1. The Customer selects desired products on the Store’s website. A shopping cart is formed based on the selection.

  2. After forming the cart, the Customer (if not registered/logged in) must enter data necessary for delivery: name, surname, delivery address, phone number, and additional information important for delivery. The Store confirms that this data will be used exclusively for sale and delivery, in accordance with Lithuanian data protection laws.

  3. Next, the Customer must choose one of the available payment methods. Delivery method and price may also be selected.

  4. In the final step, all provided data is generated and must be confirmed by the Customer. The Customer must ensure all data is correct before submitting the order. Corrections can be made before sending the order. If the Customer has not read the Rules before ordering, they must do so before confirmation; otherwise, it is assumed they are familiar with the Rules.

  5. Once the Customer confirms the order, the Store receives the information. The order is considered submitted at the moment the Store receives it. This is considered a contract between the Customer and the Store, but the contract is enforceable only after the Store receives confirmation of payment via the chosen payment method.

  6. Upon ordering, the Store automatically sends an email confirming the ordered products and the Customer’s data.

  7. Once the Store receives confirmation of payment, it commits to fulfill the order.

  8. The order is stored in the Store’s database according to the legal retention period required by Lithuanian law.

  9. By placing an order, the Customer confirms they have read and unconditionally agree with the Rules and all other conditions specified in the order.

  10. The contract is made and executed in Lithuanian.

IV. Guarantees and Product Pricing

  1. Product characteristics are provided next to each product.

  2. The Store indicates, and the Customer confirms, that product color, shape, or other parameters may differ from the actual product due to monitor properties.

  3. The Customer agrees to pay the price indicated in the order.

  4. Prices are shown in Euros.

  5. If a product is of inadequate quality, the Customer may choose:

5.1. Replace it with a product of adequate quality;

5.2. Have defects repaired free of charge or receive compensation for repair costs;

5.3. Reduce the product price;

5.4. Terminate the purchase-sale contract and return the paid amount, except when the defect is minor. The criterion for minor defect is determined by an authorized institution.

  1. The Store’s obligations regarding products:

6.1. Provide products matching the information specified for each product.

6.2. Provide the quantity specified in the order. The Store is not responsible if the quantity is incorrect due to incorrect data provided by the Customer.

6.3. Provide product assortment matching the criteria in the order.

6.4. Indicate delivery time next to each product.

6.5. Provide all product and delivery information and contact the Customer if there are circumstances beyond the Store’s control that prevent order fulfillment.

6.6. Products are delivered packaged appropriately for their nature.

V. Product Returns

  1. According to Article 6.362 of the Civil Code of the Republic of Lithuania, every customer has a 14-day return guarantee from the date of receipt / deposit in parcel locker, if:

1.1. The product is unused and undamaged;

1.2. The product retains its commercial appearance (labels intact, etc.);

1.3. The product is complete with all documentation and original packaging.

  1. To return a product:

2.1. Fill out the return form attached below;

2.2. Explain the reason in the return form;

2.3. The product must be unused, with labels, in original packaging, undamaged, and not losing commercial appearance.

  1. Products cannot be returned if:

3.1. They were made according to the Customer’s individual order;

3.2. Other cases where the contract cannot be canceled according to Lithuanian law.

  1. If no warranty term is specified, the Customer may claim defects within 2 years from purchase.

  2. To return a defective product, follow steps 2.1 and 2.2.

  3. The Store must provide a written response within 10 days of receiving the request.

  4. The Customer bears the cost of returning the product unless the entrepreneur bears it or did not inform the Customer.

  5. The Customer may request:

8.1. Replacement with an identical product (unless defects are minor or due to Customer error);

8.2. Replacement due to wrong size.

The Store may refuse to accept a product if its appearance has been altered.

VI. Payment Procedure and Terms

  1. The Customer pays via one of the payment methods indicated in the Store: online bank or mokejimai.lt.

  2. If the Customer chooses online payment, they must pay immediately; otherwise, they lose the right to claim delayed delivery, as the order is processed only after payment confirmation.

VII. Delivery

  1. The Store indicates delivery time for each product and will contact the Customer if issues arise.

  2. The Customer must wait 24 hours after the delivery term before contacting the Store.

  3. The Customer must specify delivery address and recipient.

  4. The Customer must receive the products personally; otherwise, they cannot claim if the product is delivered to another person based on provided data.

  5. If choosing pickup at the company headquarters, the Customer must present ID and order copy. The Store will contact the Customer when ready.

  6. Delivery methods:

  • Omniva courier (€5.00)

  • Omniva parcel lockers (€3.50)

  • Pickup at headquarters (free)

  1. When choosing parcel lockers, you can select the most convenient location. (Usage instructions are available on Omniva’s website.)

  2. If the Customer notices a missing item, they must inform the Store immediately by phone or email info@nunu.lt.

VIII. NUNU Gift Card Rules

  1. Gift cards of chosen value can be purchased.

  2. Valid for 6 months from purchase.

  3. Not exchangeable for cash or refundable.

  4. If unused, money is not refunded and validity is not extended.

  5. In case of return of goods paid by gift card, the value (excluding delivery) is returned to a renewed gift card.

  6. Gift card is valid for one purchase at www.nunu.lt.

  7. Multiple gift cards can be combined.

  8. If the card amount is insufficient, the difference is paid at checkout.

  9. If the card amount is greater than the purchase, the remaining amount is not refunded.

  10. How to use:

  • Add products to cart

  • Enter the gift card code in “Enter coupon number”

  • Click “Use coupon”

  • Repeat for multiple cards

  1. After purchase, you can choose to receive an electronic, paper, or pick-up gift card via chosen delivery method.

IX. Other Provisions

  1. All messages to the Store must be sent by email info@nunu.lt or phone +370 654 25454.

  2. The contract is concluded and all communication is conducted in the official language.

  3. Online consumer disputes can be resolved via the EU platform: http://ec.europa.eu/odr/

  4. First contact the store by email info@nunu.lt. If no agreement is reached, a complaint can be filed with the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, phone +370 5 262 67 51, website www.vvtat.l).